Get to Know Us

Privacy Policy

TILCo (Translation, Interpretation & Localization Company), headquartered in Mexico City, is committed to protecting the privacy and personal data of all individuals with whom we engage — including clients, collaborators, employees, vendors, and website users. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with applicable data protection laws and best practices.

1. Who We Are

TILCo is a provider of multilingual communication and localization services. We operate across global markets, offering translation, interpretation, voiceover, multilingual content creation, and related services. If you have any questions regarding this policy, you can reach us at:

📧 hello@tilcompany.com
📍 Colonia del Valle Centro, 03100, Mexico City, Mexico

2. What Information We Collect

We may collect and process the following categories of personal data:

Contact information – such as name, email address, phone number, and company affiliation.
Business data – such as project details, invoices, service preferences, and language requirements.
Technical data – such as IP address, browser type, device ID, and website usage patterns (via cookies and analytics).
Employment or collaboration data – for freelance linguists, vendors, or applicants (e.g., résumés, rates, NDAs).

We do not knowingly collect personal data from minors.

3. How We Use Your Information

We process personal information only when necessary to:

Deliver and manage language services
Respond to inquiries or service requests
Maintain and manage client and vendor relationships
Comply with legal and contractual obligations
Improve our services, website, and internal workflows
Send relevant communications (such as project updates, invoices, or service notifications)

We do not use personal data for unsolicited marketing without consent.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent (where applicable)
Contract performance
Legal compliance
Legitimate business interest (e.g., quality assurance, service delivery, fraud prevention)

5. Data Sharing & Third Parties

TILCo does not sell, rent, or trade your personal data.

We may share limited information with:

Service providers or freelancers involved in your project (bound by confidentiality agreements)
Legal or regulatory authorities when required by law
Technology partners that enable secure file exchange, invoicing, or project management

All third-party processors are carefully vetted and required to meet data security and privacy standards.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements. When no longer required, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, alteration, or disclosure. These include:

Secure storage and encryption
Controlled access to data
Regular security audits and updates
Confidentiality agreements with staff and collaborators

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability

To exercise any of these rights, please contact us at hello@tilcompany.com.

9. International Data Transfers

As a globally active company, TILCo may transfer personal data to trusted partners or collaborators in other countries. When doing so, we take all reasonable measures to ensure that your information is protected in accordance with this policy and applicable law.

10. Use of Cookies

Our website may use cookies and similar technologies to improve user experience and collect anonymized analytics data. By using our website, you consent to our use of cookies in accordance with our [Cookie Policy] (coming soon).

11. Changes to This Policy

TILCo reserves the right to update this Privacy Policy as needed. Any significant changes will be communicated through our website or direct notice. We encourage you to review this page periodically.

Contact Us

For questions, requests, or concerns regarding this policy or how we handle your data, please contact: